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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from joshrosebrook.com (the “Site”).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from joshrosebrook.com (the “Site”).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from joshrosebrook.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to Site, and information about how you interact with Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. See below for the Cookie Policy. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse Site.

Additionally when you make a purchase or attempt to make a purchase through Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Email and Text Marketing and notifications: By subscribing to our Newsletter, and/or requesting quiz recommendation emails and subscribing to text notifications you agree to receive recurring automated marketing messages at the email and or phone number provided. Consent is not a condition of purchase. For emails click the unsubscribe link to unsubscribe. For SMS text messages reply STOP to unsubscribe, HELP for help. Msg & Data rates may apply.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data  

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a California resident, see our CCPA compliance page found here to learn more about your data privacy rights.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please see our GDPR compliance page found here or contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

By using the Site and/or placing an order you agree and consent to the transfer of personal information outside the European Union. You agree and understand that such transfer is necessary to fulfill a contractual obligation or other legitimate business necessity.

DATA RETENTION

When you place an order through Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

COOKIE POLICY

This Cookie Policy (this “Cookie Policy” or “policy”) applies to your use of the www.joshrosebrook.com website, which is owned and operated by Josh Rosebrook Skin and Haircare, LLC (“Josh Rosebrook”, “us”, “our” or “we”). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy Policy. Per this Cookie Policy, should substantial changes be required by law, we will give you notice via the email you last provided to obtain your consent. We also recommend checking this page from time to time to ensure that you are happy with any changes.

For the exhaustive list of cookies we collect see the list of cookies we collect section below.

About Cookies

Josh Rosebrook Skin & Haircare’s website (“Site”) utilizes cookies. Cookies are small text files that are placed on your computer by websites that you visit, they send information back to our Site so that it recognizes your settings and preferences when you visit our Site. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of site. This Cookie Policy should be read in conjunction with our Privacy Policy, and sets out how Josh Rosebrook will use cookies in connection with Site. Typically, cookies do not collect personal data but may be used to create a user profile. You will be informed about this in the Privacy Policy.

How to manage your cookie settings

When you first access Site, we will request your consent to the use of certain cookies set out in this Policy through a banner that will appear asking you to agree to the cookies that we set on Site.

If you do not “Accept” cookies, we will not set any further cookies on your device, except the “Strictly Necessary” cookies described below (including, unavoidably, a cookie to remember that you don't want any cookies set when you visit Site). You can usually set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is different, so look at your browser “Help” menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or services on Site.

If you agree to cookies from our Site by clicking "Accept", we will set cookies on your device. If you wish to delete the cookies we have set on your device, you can do this via your web browser settings. By clicking ‘Accept’ on the pop-up banner you consent to us placing cookies on your computer.

The cookie banner will also provide you with the option to enable or disable certain categories of cookies through the use of the “Preferences” button.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

Why we use cookies

There are different types of cookies, 1st party cookies facilitate the direct use of our website such as remembering what is in your shopping cart while your shop. A persistent 1st party cookie will also help you stay logged into your account and remember your preferences. 3rd party cookies are a way we can collect anonymous data with our partners to improve your experience on our website by learning about your preferred shopping experience. Many of those cookies are “session” cookies which only last as long as you are on our website.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through the cookie banner on your first visit to Site or thereafter through your browser settings. Disabling cookies may prevent you from taking full advantage of Site.

Types of cookies on Site:

The cookies used on Site fall into one or more of the following general categories:

Strictly necessary cookies – These cookies are essential in order to enable users to move around Site and fulfil express requests from you as a user of Site (e.g., cookies which serve the purpose of identifying or authenticating our users so you do not need to log in again very time you visit Site or cookies that temporarily store certain user entries like shopping cart content or content of an online form).

Performance cookies – These cookies collect information about how visitors use Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how Site works.

Functionality cookies – These cookies allow Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting or advertising cookies – These cookies are used to deliver advertising more relevant to you and your interests. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

"Third Party Social Plugin Sharing Cookies" in connection with Social Plugins: Embedding Social Plugins generally has the plugins’ providers store cookies. These cookies allow our users to share information with the respective social network but also allow the network operator to identify the user and store information about the usage of the website by the user in his/her profile. For further information please see our Privacy Policy.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Name

Provider

Persistence

Type

__kla_id

Klaviyo

2 yrs.

Performance. Analytics

_ab

Shopify

2 yrs.

Strictly Necessary / Functionality

_fbc

Shopify/Facebook

90 days

Advertising and performance. Analytics.

_fbp

Shopify/Facebook

90 days

Advertising and performance. Analytics.

_ga

Google Analytics

2 yrs.

Performance. Reporting and Analytics

_gid

Google Analytics

24 hours

Performance. Reporting and Analytics

_landing_page

Shopify

2 weeks

Performance. Reporting and Analytics

_orig_referrer

Shopify

2 weeks

Performance. Reporting and Analytics

_s

Shopify

Same session

Performance. Reporting and Analytics

_shopify_fs

Shopify

15 months

Performance. Reporting and Analytics

_shopify_s

Shopify

Same session

Performance. Reporting and Analytics

_shopify_sa_p

Shopify

Same session

Performance. Reporting and Analytics

_shopify_sa_t

Shopify

Same session

Performance. Reporting and Analytics

_shopify_y

Shopify

13 months

Performance. Reporting and Analytics

_shopify_y

Shopify

15 months

Performance. Reporting and Analytics

_y

Shopify

15 months

Performance. Reporting and Analytics

cart

Shopify

2 weeks

Strictly Necessary / Functionality

cart_currency

Shopify

90 days

Strictly Necessary / Functionality

cart_sig

Shopify

16 days

Strictly Necessary / Functionality

cart_ts

Shopify

2 weeks

Strictly Necessary / Functionality

cart_ver

Shopify

2 weeks

Strictly Necessary / Functionality

checkout

Shopify

21 days

Strictly Necessary / Functionality

checkout_token

Shopify

1 year

Strictly Necessary / Functionality

secure_customer_sig

Shopify

1 year

Strictly Necessary / Functionality

shopify_pay_redirect

Shopify

1 hour

Strictly Necessary / Functionality

tracked_start_checkout

Shopify

1 year

Strictly Necessary / Functionality

_gat

Google Analytics

1 minute

Performance. Reporting and Analytics

_secure_session_id

Shopify

1 day

Strictly Necessary / Functionality

_shopify_country

Shopify

Same session

Strictly Necessary / Functionality

_shopify_ga

Shopify

Same session

Performance. Reporting and Analytics

Google Analytics (3 cookies)

Google

Varies.

Performance. Reporting and Analytics

AddThis (11 cookies)

AddThis

Varies

Third Party Social Media Plugin. Social Media and Content

Instagram (3 cookies)

Instagram

Varies.

Advertising

Facebook (3 cookies)

Facebook

Varies.

Advertising

TikTok (3 cookies)

TikTok

Varies

Advertising

KL_FORMS_MODAL 1 yr. Strictly Necessary / Functionality

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customercare@joshrosebrook.com or by mail using the details provided below:

Josh Rosebrook Skin and Hair Care LLC
Attn: Privacy Compliance Officer
73605 Dinah Shore Dr Ste 1100
Palm Desert, CA 92211 USA

Josh Rosebrook is an integrity-founded skin, hair and body care company on a mission to strengthen skin health and support the vitality of the person within.

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By Clicking Checkout, I Accept JOSH Rosebrook's Terms & Conditions And Acknowledge That My Information Will Be Used In Accordance With JOSH Rosebrook's Privacy Policy.

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